ISO_20000

ISO 20000:2005-Internal Auditor Course

Course Description
ISO/IEC 20000-1:2005 is the ISO Standard for IT Service Management. It provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet the business and customer requirements. This intensive 3-day course provides students with the necessary understanding of ISO/IEC 20000-1:2005 and the steps required toconduct internal audits of an IT Service Management system. Additionally, the course briefly discusses the differences between BS 15000-1:2002 and ISO/IEC 20000-1:2005.

Learning Objectives

Understand the Purpose of ISO/IEC 20000-1:2005
Understand the Role of Service Management Processes
Understand the Individual Requirements of ISO/IEC 20000-1:2005 and How They Apply to IT Service Management Systems
Learn Basic ISO/IEC 20000-1:2005 Implementation Steps
Understand the Roles and Responsibilities of the Auditor
Apply ISO 19011:2002 Definitions, Concepts, and Guidelines
Recognize the Principles, Practices, and Types of Audits
Conduct all Phases of an Internal Audit (Plan, Execute, Report, Record, Follow Up, Closure)
Prepare and Present Effective Reports
Understand the ISO/IEC 20000-1:2005 Certification Scheme

Course Materials Provided
Students receive comprehensive course manuals with reference materials, including:

Copy of ISO/IEC 20000-1:2005
Copy of ISO/IEC 20000-2:2005
Copy of ISO 19011:2002

Who Should Attend

Staff tasked with managing, implementing, or internal auditing an IT Service Management system
Auditors and others who wish to gain an understanding of ISO/IEC 20000-1:2005

Prerequisite
This is an introductory course designed for individuals with little or no previous knowledge of BS 15000-1:2002 or ISO/IEC 20000. However, basic knowledge of internal auditing or ISO 9001:2000 is highly recommended.

Duration: 3 Days

Price: $10,000 (for up to 15 people)

Public Course: $1,495 per person