ISO_20000

Implementing ISO 20000:2005

Course Description
This “Implementing ISO/IEC 20000-1:2005” course introduces the concepts needed to understand, develop, and implement an IT Service Management System. The standard provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements. This course provides students with the necessary understanding of ISO/IEC 20000-1:2005 and guidance for implementing an IT Service Management system that is compliant with the standard and meets certification requirements. Experienced instructors explain how to integrate the standard during system implementation, prepare for audits, and achieve ISO/IEC 20000-1:2005 registration. Exercises prepare students to identify key requirements and create required documentation.

Learning Objectives

Understand the Purpose of ISO/IEC 20000-1:2005
Understand the Role of Service Management Processes
Understand the Individual Requirements of ISO/IEC 20000-1:2005
Understand How the Requirements of ISO/IEC 20000-1:2005 Apply to IT Service Management Systems
Build an Efficient and Effective IT Service Management System
Learn Best Practice Processes to Implement each Clause of ISO/IEC 20000-1:2005
Learn Tips for Winning Employee and Management Support
Prepare for an Audit
Plan for Registration

Course Materials Provided
Students receive comprehensive course manuals with reference materials, including:

Copy of ISO/IEC 20000-1:2005
Copy of ISO/IEC 20000-2:2005

Who Should Attend

Anyone involved in defining, planning, or implementing an ISO/IEC 20000-1:2005 IT service management system
Management representatives
Implementation team members

Prerequisite
This is an introductory course designed for individuals with little or no previous knowledge of implementing a management system. The basics of ISO/IEC 20000-1:2005 will be covered in full detail.

Price: $15,000 (for up to 15 people)

Public Course: $1,095 per person