ISO_20000

ITIL Foundations

Course Description
ITIL is increasingly becoming a standard IT Service Management requirement within the largest government agencies and programs. ITIL Certification is a must in order to remain competitive within the Federal Government IT marketplace. The successful Implementation of ITIL best practices has proven to increase organizational efficiencies, help reduce operating costs and improve end user satisfaction. Participants will be introduced to a best practices approach to Service Management that represents the experiences of some of the best run IT organizations in the world. At the conclusion of the session, participants will be administered the required exam to achieve ITIL Foundation certification in IT Service Management. Certification is sanctioned by EXIN (Examination Institute for Information Science), an independent non-profit organization that oversees ITIL certification in various countries around the world.

Learning Objectives

Prepare for and take ITIL Foundations v.2 exam
Be introduced to Best Practices in IT Service Management based on the ITIL Framework
Gain Knowledge and understanding of each ITIL Process and Function

Course Materials
Students receive comprehensive course manuals with reference materials.

Who Should Attend
IT professionals and government contractors need to the ITIL Service Support and Service Delivery sets as well as generic ITIL philosophy and background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management and an excellent course for government contractors with access to secure networks.

Prerequisite
None. Course Logistics
EXIN Certification Exam Certificates of attendance are provided at the conclusion of the course.

Duration: 3 Days

Price: $12,500 (for up to 15 people)

Public Course: $1095 per person