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ITIL Foundations ITIL Release and Control Practitioner
Course Description
ITIL Release and Control Practitioner’s five day course will teach you
how to minimize adverse effects and improve efficiencies when releasing
changes by applying ITIL best practices. This course defines the
processes and functions that are required for achieving control and
stability within an IT infrastructure change and release process. The
class consists of four days of lectures and activities and one day for
review and examination.
Learning Objectives
- Prepare for and take the ITIL Practitioner
Release and Control (IPRC) Certification Exam
- Plan and direct key activities for Change
Management, Release Management and Configuration Management
- Define the monitoring and reporting of key
performance indicators and achievements
- An understanding of the benefits, challenges
and costs associated with effective Configuration, Change, and Release
Management
- The requirements for policies, processes,
procedures and work instructions
- The importance of measurements and reporting
and how to use them for finding and recommending continuous
improvements
Course Materials Provided
Students receive comprehensive course manuals with reference materials
Who Should Attend
- Process Managers
- Process Coordinators for Configuration, Change
and Release Management
- IT Managers, Supervisors or Team Leaders
- Network, System, and Website Managers
- Application Developers
- Service Desk Staff
Prerequisite
- Foundation Certificate in IT Service
Management
- Two or more years experience in IT Service
Management
At least two weeks prior to attending the course, participants should
read the Configuration Management, Change Management, and Release
Management chapters from ITIL’s Service Support book.
Course Logistics
EXIN Certification Exam
Certificates of attendance are provided at the conclusion of the
course.
Duration: 5 days
Price: $25,000 for up to 15
people
Public Course: $2,595 per
person |
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